Shipping policy
Where we ship
We currently ship worldwide from Paris. Some destinations may be excluded due to carrier or regulatory restrictions; if your country is not available at checkout, please contact us.
Processing time
Orders are processed and dispatched within 1-3 business days of payment confirmation, Monday to Friday, excluding public holidays. Made-to-order and pre-order pieces follow the lead time stated on the product page.
Delivery times
Estimated transit times after dispatch:
| Region | Estimated delivery |
|---|---|
| France | 2–4 business days |
| European Union | 3–6 business days |
| United Kingdom | 4–7 business days |
| Switzerland & Norway | 4–8 business days |
| United States & Canada | 5–9 business days |
| Rest of world | 7–14 business days |
These are estimates only. Customs clearance, weather, and carrier delays can extend transit times.
Shipping fees
Shipping fees are calculated at checkout based on destination and weight. Complimentary shipping may be offered on orders above a stated threshold; this will be applied automatically when applicable.
Tracking
Once your order is dispatched you will receive a shipment confirmation email with a tracking number. Please allow up to 24 hours for tracking information to populate.
Customs, duties and taxes
Orders shipped outside [the EU / France] may be subject to import duties, taxes and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. We are unable to estimate these in advance.
Address accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for orders sent to incorrect addresses provided at checkout. Orders returned to us due to incorrect addresses will be refunded less the original shipping cost.
Lost or damaged shipments
If your shipment has not arrived within 10 business days of the estimated delivery date, or arrives damaged, please contact us at within 7 days of the estimated delivery date so we can open an investigation with the carrier.
Contact
Questions about a specific order: .